1. We respect your privacy
Essence Group respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles under the Privacy Act 1988 (Cth). Personal information refers to identifiable data about individuals.
2. Collection of personal information
We receive and store personal information you provide through this website (including our contact form), direct submission, or other channels. This may include basic details such as your name, phone number, address, company name and email for communications and order processing, as well as additional information you provide at other times, including but not limited to when you provide feedback or engage with surveys, financial details, or customer support.
3. How we collect your personal information
Information is gathered through electronic and in-person interactions, website access, service provision, and sometimes from third parties with equivalent protection standards.
4. Disclosure of your personal information
Personal information may be shared with our employees, officers, insurers, advisers, agents, suppliers or subcontractors as reasonably necessary for service delivery. Disclosure may also occur to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, or law enforcement request, or to protect the intellectual property and legal rights of the company and our customers. Information we collect may from time to time be stored, processed in, or transferred between parties located in countries outside of Australia. Upon a business sale or asset transfer, user databases may be transferred subject to confidentiality agreements. By providing your information, you consent to this policy and these disclosure practices.
5. Security of your personal information
We use suitable physical, electronic and managerial procedures to protect against unauthorised access and misuse. The transmission and exchange of information is carried out at your own risk — we cannot guarantee against all disclosure inconsistent with this policy.
6. Access to your personal information
You may request details of the personal information we hold about you under the Privacy Act 1988 (Cth). A small administrative fee may apply. Requests should be directed to info@essencegp.com.au. We reserve the right to refuse access in specified circumstances permitted under the Privacy Act.
7. Complaints about privacy
Complaints should be submitted in writing to Level 9, Avaya House, 123 Epping Road, Macquarie Park, New South Wales, 2113, or by email to info@essencegp.com.au.
8. Changes to this Privacy Policy
Modifications to this policy will be effective immediately upon posting on this website.
9. Website
This site may collect browser type, operating system, and referral information in aggregated form to improve our services. Cookies are small tracking files used to identify visitors and analyse traffic; you may reject cookies via your browser settings. Links to external websites do not constitute endorsement, and Essence Group is not responsible for the privacy practices of other websites.